GET A FREE EXTRA VIRGIN OLIVE OIL of 500ml by ELYSIAN with all orders over 69.00€

Frequently Asked Questions (FAQs)

1) Do you have physical store?

Our store is located in Leipzig, Germany. Check here Leipzig Store.

2) Do I have to create an account to shop at ByAgora?

Registration is optional. You can place your order, either as a guest or as a registered member.

3) How can I place my order?

4) How much are the delivery costs for my order?

For delivery costs please check our Shipping & Delivery section.

5) What payment methods do you accept?

6) What can I do if I don’t have a credit or a debit card?

You can deposit the adequate amount of your order directly to our  

Deutsche Bank Account IBAN: DE97 8607 0024 0161 2779 00.

Please DO NOT  forget to write your full name and the order number and send the deposit receipt to

7) How do I know that my order was successfully submitted?

An Order Placement Confirmation Email will be sent to you.

8) How long will it take for my order to arrive?

9) What days of the week do you deliver?

DHL delivers, Working Days from 9.00 a.m. to 17.00p.m. local time.

10) How can i track my order?

11) Can I change or cancel my order?

You can change or cancel your order ONLY before receiving our Email Confirmation that your order has been dispatched. In such case, please contact us at

12) Can I change my delivery address?

The delivery address cannot be changed, for security reasons, after the Order Placement Confirmation Email.

13) I want to return my order due to wrong or defected product. What is the procedure?

Please read the Return Policy section and contact us immediately via e-mail at